ENTRY
UC Quick Scan
A focused first look intended to determine whether deeper investigation is warranted.
CISCO UNIFIED COMMUNICATIONS / OPERATIONAL INTELLIGENCE
Cisco UC
operational intelligence.
Know the condition of your environment.
Know what changed.
Know what needs attention.
01 / EVIDENCE
The output is the product.
Not raw scanner data. Not a generic checklist. CiscoMaster produces customer-ready intelligence for both engineering and leadership.
WHEN CISCOMASTER FITS
Bring us in when the environment needs another set of experienced eyes.
Before an upgradeEstablish condition, dependencies and readiness before the maintenance window.
After a major changeValidate the environment and identify conditions that deserve follow-up.
When expertise is stretchedAdd focused Cisco UC depth without displacing the engineers who own the environment.
When documentation is staleRe-establish a defensible operational baseline for planning and decisions.
02 / CAPABILITY
Built around the questions UC teams actually have to answer.
Platform health
Cluster, node, service and supported operational indicators.
Lifecycle
Version exposure, aging components and readiness considerations.
Certificates
Visibility into certificate conditions that can become operational events.
Endpoints
Inventory, registration and device-state observations from supported evidence.
Readiness
Evidence that helps teams prepare for upgrades, maintenance and modernization.
Configuration
Engineer-reviewed observations that separate signal from noise.
03 / YOUR TEAM
Cisco Certified Engineers supporting the engineers who know your environment.
CiscoMaster assessments are backed by Cisco Certified engineering experience, while the people operating your environment retain the context and ownership no outside assessor can replace.
Your team retains operational ownership. WDC provides independent evidence, specialized UC depth and additional assessment capacity.
Assessment is not change authorization. Production remediation is separately scoped and performed only when authorized.
Engineer review matters. Automation helps surface signals; experienced UC engineering adds context before findings reach the customer.
04 / ENVIRONMENT
Assess the UC environment as a system—not a collection of boxes.
CiscoMaster follows the relationships between call control, applications, edge services, endpoints and the infrastructure they depend on.
CORECUCMCall control and cluster context
FOUNDATIONOperational dependenciesDNS · Certificates · Network · Lifecycle · Recovery
Unity ConnectionUCCXIM & PresenceJabberPCDExpressway
Cisco GatewaysCUBEOracle SBCSIP / PSTN
Phones & endpointsCallistoPaging / queuesConnected UC applications
05 / METHOD
A controlled path from environment to decision.
01
CollectGather approved evidence from the systems in scope. No production changes.
02
AnalyzeCorrelate health, lifecycle, configuration, endpoint and dependency signals.
03
Engineer reviewValidate findings against environment context and remove noise before reporting.
04
PrioritizeSeparate what is informational from what deserves operational or leadership attention.
05
DeliverTranslate the assessment into executive intelligence, technical findings and clear next actions.
ENVIRONMENTEvidenceEngineering contextDecision-ready output
06 / ENGAGEMENTS
Start at the level the environment requires.
The public catalog stays deliberately simple. Smaller or unusually focused environments can be scoped separately.
PRIMARY
UC Health Check Professional
Comprehensive engineer-reviewed assessment with executive reporting, technical findings and a customer review.
From $5,995View Health Check →
COMPLEX
Enterprise UC Health Check
For multi-cluster, large or highly integrated environments requiring expanded analysis and architecture scope.
CustomDiscuss scope →
Smaller environment or a specific concern?
We can right-size a focused assessment rather than force you into a package you do not need.
Talk with WDC →AFTER THE ASSESSMENT
Find it. Resolve it. Keep watching it.
07 / OPERATING PRINCIPLES
Technical work should earn trust before it asks for it.
Evidence over theater.Customer-facing findings should trace back to real environment evidence and engineering review.
Scope before change.An assessment does not become production remediation without separate authorization.
Support the team.WDC adds capacity and perspective while respecting the engineers who know the environment.
Clear enough to act on.Leadership and engineering should leave the assessment knowing what matters next.
08 / COMMON QUESTIONS
What teams usually want to know before they bring us in.
Will WDC make changes to our production environment during the assessment?
No. Assessment and production remediation are separate activities. Changes require separate scope and authorization.
Are you trying to replace our Cisco engineers?
No. CiscoMaster is designed to support the team that already knows the environment with independent evidence, specialized UC depth and additional capacity.
What if our environment includes systems beyond CUCM?
Scope follows the actual collaboration environment. Cisco and relevant third-party platforms can be included when supported, with specialized analysis scoped where needed.
What if our environment is smaller or our concern is very specific?
We can right-size a focused assessment rather than force the environment into the full Professional package.
CISCOMASTER / WDC, LLCKnow what deserves attention